E-Mail: info@yuzyilhospital.com

Delivery and Return Conditions


  1. The consumer has to provide accurate and complete information about himself and the product/service he wants to buy. In order to benefit from the service quality in the best way, the consumer must fully fulfill all the obligations imposed on him by the contract.
  2. The consumer has to make the payment in accordance with the payment schedule stipulated in the distance sales contract and at the stipulated time.
  3. The consumer is under the obligation to check the product as soon as it is received and to report the defect in the product without delay. Damages arising from any defect in transportation must be reported at the time of delivery or without delay.
  4. The consumer has to fulfill his obligation to notify about damage and other issues imposed by the contract.


  1. Our company will evaluate the orders made during working hours (between 10:00 and 18:00 every day) during the day. Orders received after 18:00 will be processed within the working hours of the following business day.
  2. The consumer accepts, declares and undertakes that all the information he has given to our Company regarding the order is correct and complete, and that, if necessary, he can be contacted via the phone number and e-mail address specified in the order information.
  3. After the successful completion of the order process given by the consumer, our Company will send an e-mail message to the e-mail address specified by the consumer, informing that the order process has been completed.
  4. Our company does not hold stock for the products it sells. It supplies products according to customers' orders. The product published during the day is removed from sale when the stock is finished. However, in cases where the products that are out of stock at the supplier cannot be delivered, the relevant department informs the consumer via e-mail and the blocked amount for the product price is removed from your credit card.


  1. Payments for orders placed on the website subject to this contract can be made with Visa, Master and Diners Cards belonging to Yapıkredi Bankası. For money transfer and similar purchase methods, the consumer will contact our Company directly via the order e-mail address. The processing time of the orders is not the moment the order is placed, but the moment when the money is blocked from the credit card account equal to the order amount or it is determined that it reaches our Company's accounts.
  2. The consumer is obliged to pay the fees and all applicable taxes to use the Site and services subject to this contract.
  3. Information transfer in credit card transactions will be provided by our Company with a secure connection as SSL. Consumer's credit card payment and provision will be automatically provided by the SANALPOS system. Except for force majeure, the amount collected by our Company cannot be repaid.
  4. The prices of the products on the website subject to the contract by our company include VAT. Transportation costs related to the delivery of the ordered product belongs to the consumer.
  5. If the consumer is a commercial company, an invoice is issued and delivered to the ordering company in line with the invoice information specified by the consumer. In case the consumer is a real person, an invoice will be issued and delivered to his address.
  6. With the successful conclusion of the payment to be made by the consumer for the products purchased after the authorization of the credit card or bank account, our Company will be obliged to fulfill the consumer's order.
  7. Our company has the right to change some or all of the services it provides and the fee policy it applies at any time. The changes regarding the fee policy will be activated simultaneously with the publication of the announcement on the Site.
  8. Our company is not responsible for price errors caused by typesetting and system errors.


  1. Our company will deliver the product in question to the consumer within ten days at the latest from the moment the consumer's order reaches him. Our company has the right and authority to extend this period for another five days, with prior notice.
  2. Transportation costs related to orders belong to the consumer. The consumer's order amount will be charged to the consumer's credit card upon completion of the order. Transportation and cargo costs will be collected from the consumer by the cargo authority at the time of delivery.
  3. Our company; will deliver the product ordered by the consumer within 10 working days following the order.
  4. If the consumer is not present at the address specified for delivery, delivery is made to other persons living at the address and living in the same residence as the consumer or to the consumer's assistants.
  5. The consumer is obliged to open and check the packages that he thinks damaged during shipment, in front of the company representative, and not to receive the product by keeping a report on the cargo company if there is any defect in the product. If the package is not accepted and a report is kept, the situation should be reported to our Company as soon as possible with the copy of the report you have. Our company will ensure a new and healthy delivery as soon as possible. After the package is received by the consumer, it is deemed that the delivery company has done its duty properly.
  6. Provided that based on a justified reason, our Company may supply goods or services of equal quality and price to the consumer before the contractual performance obligation expires. notifies the consumer before the expiry of the obligation, returns the price paid and all documents that put him under debt to the consumer within 10 days.
  7. In the event that the conditions specified in this contract are not fully fulfilled by the CONSUMER, our Company will not be responsible for the non-delivery of the products ordered by the consumer.


  1. Consumer; has the right to return the goods within seven days from the date of receipt (if sterile products are opened and products applied directly to the person's body are not included) in distance contracts regarding the sale of goods. Opened or destroyed packages and used products are out of the scope of this rule. If our company detects any opening, deterioration, breakage, destruction, tearing, use and other conditions in the product and its packaging, and if the product cannot be returned as it was when it was delivered to the customer, the product will not be returned and the price will not be refunded.
  2. The consumer will not be able to benefit from the provisions of the right of withdrawal stated in the above article regarding the services performed instantly in the electronic environment and the goods delivered to the consumer instantly.
  3. In the event that the consumer returns the product or withdraws from his purchase, he must return the product to our Company in full, together with all copies of the invoice.
  4. The cost of the product returned by the consumer will be returned to the consumer by our Company within 10 days. Our Company is not responsible for the delays that may occur in the consumer's bank reflecting the said amount to the consumer's account.
  5. For products returned in accordance with the above conditions, the shipping fee will be paid by the consumer.
  6. Unpacked, used, destroyed, etc. Returns of such products will not be accepted by our Company.
  7. The consumer is obliged to return the product as it was when it was delivered to him and to compensate for the loss in the commercial value of the goods due to use, in case of use.
  8. For shipments made in accordance with the return conditions, the cargo fee will be paid by the customer. The products to be returned must be delivered to our Company by the cargo companies that our Company works with.


Our company cannot be held responsible in any way for any direct, indirect, special, consequential or other losses or damages that the consumer may incur due to accessing or using the website or any website information.